Frequently Asked Questions

Always pay on the due date or within the 31-day grace period. The frequency of your payment depends on the mode of payment chosen:

Annual (Once a year)

Semi-annual (Twice a year)

Quarterly (Four times a year)

Monthly (Twelve times a year)

NOTE: The less frequent the mode of payment is, the less you pay!

If your premium is not paid within the grace period, your policy will lapse and thus will no longer be able to provide the protection and benefit it was intended to. If your policy, however, has enough cash value, you can use this to cover your premium due. See Policy Loan, Policy Reinstatement and Non-Forfeiture Option for more details.

Payments made beyond the grace period will result to policy lapsation unless the policy has earned sufficient cash values to pay for future premiums and the Premium Loan Option was selected at the time of insurance application. In such case, the premium due on the policy will be treated as a loan as provided for in the Premium Loan provision.

Premiums paid after the grace period may result in the termination of insurance protection or reduce your insurance coverage.

Submit 2 copies of a duly accomplished (i.e. must be dated, signed and witnessed) Policy Detail Amendment Form and pay the chosen modal premium to any of our branch offices nearest you.

The chosen mode should conform to the cycle of the original mode of premium payment. For example, if the original mode was quarterly, then you may shift to an annual basis only on the policy anniversary, i.e. on the first quarter payment date.

Payments from overseas remittances will be confirmed after 3- 7 banking days.

You may call the Philam Call center or go to your nearest Philam branch and kindly provide the proof of payment & policy number

You may call the Philam Call center or go to your nearest Philam branch to have your payment amendment. Kindly provide the proof of payment & policy number.

If premium was paid outside a Philam branch, recognition of payment is 2 days. If after 2 days and you haven’t received a confirmation SMS, please call the Philam Call center or go to your nearest Philam branch to have your payment status checked. Kindly provide proof of payment.

Please call the Philam Call center or go to your nearest Philam branch to have your policy payment amended. Kindly provide proof of payment.

The Official Receipt will be available in ePlan for viewing after 5 days of payment. You will receive your hard copy official receipt after 21 working days.

You may request for the status of the delivery of your official receipt through Philam Call center or through any of the Philam Branches.

You may request for a scanned copy of the issued official receipt through Philam Call center or through any of the Philam Branches.

For any changes in your mailing address and/or contact details, please submit a duly accomplished Policy Detail Amendment Form.

You can submit through your Financial Advisor, any Philam Life branch office, or by fax at (02) 8 528 2001.

For increase or decrease of coverage, submit the following documents:

• Two copies of a duly accomplished (i.e. must be dated, signed and witnessed) Policy Detail Amendment Form indicating desired change in coverage as well as the Policy Contract.
• A duly accomplished Health Statement Form and other proof of good health as may be required by the Company.
• Payment of cost for the premium difference of the old coverage to the new coverage
• Policy Contract
• Increase in face amount is allowed within one year from original effective date.
• Plan should be eligible for increase or decrease of coverage.

Any policy change which will result in the reduction of coverage or benefit will require the consent of any assignee or irrevocable beneficiary. On the other hand, if the policy change will result in additional benefits, Philam Life reserves the right to add additional requirements whenever necessary.

The most common beneficiaries are immediate family members, descendants, heirs, employers, established business partners and charities of the insured. Here we apply the concept of “insurable interest” wherein we scrutinize the legitimacy of a life insurance policy and its beneficiary. The intention of life insurance is to provide financial assistance to the beneficiary after the death of the insured therefore the beneficiary must have an insurable interest with the insured. He/ She should not gain with the loss of the insured’s life.

Submit 2 copies of a duly accomplished (i.e. must be dated, signed and witnessed) Policy Detail Amendment Form and pay the chosen modal premium to any of our branch offices nearest you.

The chosen mode should conform to the cycle of the original mode of premium payment. For example, if the original mode was quarterly, then you may shift to an annual basis only on the policy anniversary, i.e. on the first quarter payment date.

Yes, you may change your beneficiary anytime as long as the policy is in force. If the current beneficiary is designated as irrevocable and is of legal age, his consent is necessary to effect the change. If the irrevocable beneficiary is a minor, he can only express his consent through a guardian duly appointed by the court.

Submit 2 copies of a duly accomplished (i.e. must be dated, signed and witnessed) Policy Detail Amendment Form to any of our branch offices nearest you. This form can also be used to delete your previous beneficiaries. You may designate your beneficiary as revocable or irrevocable.

Submit 2 copies of a duly accomplished (i.e. must be dated, signed and witnessed) Policy Detail Amendment Form to any of our branch office nearest you together with the following documents:

• Photocopy of your marriage contract if the change of name is due to marriage. (Original copy to be presented.)
• Copy of the Certified True Copy of the Entry of Judgment and Decision issued by the court where the case was filed if the change is due to legal separation/ annulment.
• Photocopy of any valid ID or document containing your correct name (e.g. Birth Certificate, Baptismal Certificate, Valid Passport, Driver's License, Valid Company ID, SSS) if the nature of the change is due to the correction of your name.
  (Original copy to be presented)

NOTE: Request indicated in the policy change form will still be subject to approval of the Company.

Your life insurance policy can be assigned as collateral for a personal loan to a third party (i.e. bank). During policy assignment, the owner cannot exercise his ownership rights without the consent of the assignee.

Submit a duly accomplished and notarized (i.e. must be dated, signed and witnessed) Policy Assignment Form in duplicate copies together with the Policy Owner’s Identification Cards. Any irrevocable beneficiary or assignee should sign the form submitted with the Original Policy Contract. If the policy contract is missing, submit a duly accomplished Indemnity Agreement Form (Request for Replacement of Lost Policy), dated, signed, witnessed and duly notarized by a notary public and have the irrevocable beneficiary or assignee (if any) sign the form. Payment of rewriting fee will be required.

For cancellation of policy assignment, submit a Certification from assignee relinquishing interest on the policy and the policy contract.

Submit a duly accomplished (i.e. must be dated, signed and witnessed) Policy Loan Form in duplicate copies together with the Policy Owner’s Identification Cards.

The irrevocable beneficiary or assignee should sign the form submitted with the Original Policy Contract.

If the policy has a minor irrevocable beneficiary and the loan amount is up to P500,000, an Affidavit of Guardianship will be required to be filled-up by the father, or in his absence or incapacity, the mother of the minor. In the absence or in case of the incapacity of the father or mother, the grandparent, the eldest brother or sister at least eighteen (18) years of age or any relative who has actual custody on the minor insured or beneficiary, shall act as a guardian without need of a court order or judicial appointment as such guardian, as long as such person is not otherwise disqualified or incapacitated. For loan amount that exceeds P500,000, a Guardian’s Bond approved by the court and Certified True Copy of the Court Order appointing a legal guardian to represent a minor must be submitted.

If the Policy Owner or Assignee is a corporation, an officer of the corporation must sign for the corporation on the disbursement form, and this must be accompanied by a Corporate Secretary’s Certificate and Board Resolution authorizing the loan on the policy and giving the executing officer authority to sign this disbursement request on behalf of the corporation.

If the Policy contract is missing, submit a duly accomplished Indemnity Agreement Form (Request for Replacement of Lost Policy), dated, signed, witnessed and duly notarized by a notary public and have the irrevocable beneficiary or assignee (if any) sign the form. Payment of rewriting fee will be required.

The loan proceeds will be released depending on your disbursement option chosen. Please present a valid ID such as passport, driver's license, company or professional ID when submitting the request and picking-up the check. If through a representative, he or she must present an authorization letter by the insured and acceptable identification documents of both insured and representative. If Policy Owner is abroad, please submit a current Special Power of Attorney duly authenticated by the Philippine Consul. If this cannot be obtained, proceeds may be deposited to the Policy Owner’s local bank account subject to authorization letter addressed to the bank, indicating bank details.

Proceeds from Loan, Redemption, Surrender or Dividend Withdrawal requests can be received through Credit to Account (CTA), Claim at any BPI / BPI Family Bank Branch.

For Credit to Account enrollment form, submit to any of our branch offices nearest you.

2 copies of a duly accomplished (i.e. must be dated, signed and witnessed) Credit to Account enrolment form.

Original & photocopy of any proof of bank account such as Deposit slip within the last two (2) months complete with bank electronic validation, ATM Card (front & back) showing account holder name, and account number, Current passbook; Photocopy first page showing acct name and number and Bank statement within the last two (2) months where the account name and number are indicated.

You may reinstate your policy within three (3) years from the date of lapsation by submitting the following requirements to any of our branch offices nearest you:

• A duly accomplished (i.e. must be dated, signed and witnessed) Health Statement Form
• Payment of tentative Reinstatement Cost
• Additional requirements (such as a medical examination) as may be deemed necessary to facilitate the reinstatement of your policy.

There are three (3) types of claims that AIA Philam Life delivers to its customers and their beneficiaries – accident, illness, and death.

Accident and Illness related claims such as Medical Reimbursement, Daily Hospital Income, Critical Illness, Disability, and Dismemberment must be filed by the policy owner or the person insured by the policy. 

Death Claims may be filed by the beneficiary/ies as stated in the insured’s policy contract or by their legal representative.

We have made it hassle-free for you to file a claim. Simply click here to file your claim and follow these three (3) easy steps –

1. Fill out the form.
2. Submit your requirements. The documents must be in .jpg or .pdf formats and must not exceed 2MB in file size.
3. Get your reference number for status tracking.

Once you submit your requirements, your request will be reviewed and evaluated by our claims team. You can expect to receive an update from us via SMS and e-mail within 1-2 working days.

Your financial advisor and/ or our Customer Service Officers found at the AIA Philam Life branch nearest you can also gladly assist in filing your claim. Click here for a listing of our branches. 

A claim should be filed by the policy owner/ insured or by the beneficiaries within five (5) years from the time the incident occurred.

This time frame is stated under the ‘Limitation of Action’ provision of the policy owner’s contract.

Should your requirements be in order, please expect your claims pay-out to be credited to your nominated account within three (3) working days from receipt of your request. For claims requests with contestable cases, payout will be made within 18 working days.

If you filed your claims request online, please click here and input the reference number to check on the progress of your request. 

You may also check the status of your request through your financial advisor or by sending us an e-Mail at philamlife@aia.com with the following information –

• Policy Owner’s Full Name (First Name, Middle Initial, and Last Name),
• Mobile or Landline Number.

An AIA Philam Life representative will get back to you on the status of your claim request within one (1) day.

When filing a claim, you will be asked how you would like to receive your benefit pay-out. You can choose to --

Claim at any BPI or BPI Family Savings Bank. Claim your benefit at any BPI or BPI Family Savings Bank near you even if you are not a BPI account holder. Simply present your valid ID with the reference code that we will send via SMS to your mobile number.

Credit to your Bank Account. Have your benefit credited directly to your bank account by letting us know your bank of choice and your account name/ number. Here is a full list of our partner banks for your easy reference:

• Banco de Oro (BDO)                      
• Bank of the Philippine Islands (BPI) 
• Citibank    
• Development Bank of the Philippines (DBP)
• EastWest Bank      
• Landbank of the Philippines
• Metropolitan Bank and Trust Company (MBTC)
• Philippine National Bank (PNB)
• Rizal Commercial Banking Corporation (RCBC)
• Security Bank
• The Hongkong and Shanghai Bank Corporation Limited Philippines (HSBC)  
• UnionBank of the Philippines

With the convenience of filing a claim online, you don’t need to be physically present in the country to submit the required documents. Simply click here to file your claim online and follow these three (3) easy steps –

1. Fill out the form.  
2. Submit your requirements. The documents must be in .jpg or .pdf formats and must not exceed 2MB in file size.
3. Get your reference number for status tracking.
   

Minors (below 18 years old) can also file for a claim but certain documents are needed for us to process the request.

To file for a claim with a benefit pay-out that amounts to less than Php 500,000, we would need the claimant to submit an affidavit of legal guardianship apart from the usual documents required to file a claim, which you can find here.

However, if the benefit pay-out amounts to more than Php 500,000, we would need the claimant to submit a guardianship / judicial bond apart from the usual documents required to file a claim, which you can find here.

This is consistent with Section 182 of the Revised Insurance Code, as amended by Republic Act 10607 which states that:

Section 182. In the absence of a judicial guardian, the father or in the latter's absence or incapacity, the mother, of any minor, who is an Insured or a beneficiary under a contract of life, health, or accident insurance, may exercise, in behalf of said minor, any right under the policy, without necessity of court authority or the giving of a bond, where the interest of the minor in the particular act involved does not exceed Five hundred thousand pesos (Php500,000.00).

In the absence or in case of the incapacity of the father or mother, the grandparent, the eldest brother or sister at least eighteen (18) years of age, or any relative who has actual custody of the minor insured or beneficiary, shall act as a guardian without need of a court order or judicial appointment as such guardian, as long as such person is not otherwise disqualified or incapacitated. Payment made by the insurer pursuant to this section shall relieve such insurer of any liability under the contract.

To file, simply send us an e-mail at philamlife@aia.com with the following information and documents --

• Policy Owner’s Full Name (First Name, Middle Initial, and Last Name),
• Mobile or Landline Number,
• High resolution scanned copies of the requirements needed to process the claim as indicated earlier.

An AIA Philam Life customer representative will contact the claimant within one (1) day to help with the next steps.

Your financial advisor and our Customer Service Officers found at the AIA Philam Life branch nearest you can also gladly assist in filing your claim. Click here for a listing of our branches.

To file an appeal for your denied claim request, simply send us an email at claims@aia.com. An AIA Philam Life representative will contact you within one (1) day to help you with the next steps. 

While the benefit amount to be paid out for claims requests are subject to our assessor’s evaluation and approval, you can still easily check the amount covered by your policy benefits by reviewing your policy details in ePlan.

Not yet registered on ePlan? Click on ‘Register’ here and follow the step-by-step instructions you will find on your screen. Once done, you will receive a confirmation e-mail from AIA Philam Life with your log-in details.

Yes, this is possible. The beneficiary needs to fill-out and sign the Claimant Statement form found here and submit a duly notarized Waiver of Rights in addition to the necessary requirements to file for a claim.

Our lines shall remain open for any questions about your policy. Please reach out to us through any of the following channels:

• Your financial advisor
• Aya of AIA Philam Life on Facebook Messenger and on Viber
• Our Customer Care at philamlife@aia.com, (02) 8528-2000 or PLDT toll-free 1-800-10-528-2000